Cancellation/No-Show Policy
Thank you for taking the time to read through our policies. By booking a session, you agree to adhere to all provided instructions and policies.
CANCELLATIONS: We kindly ask that you provide as much notice as possible when canceling a session. Please do not wait for us to reach out to confirm your session time before informing us of a cancellation or schedule change. Prompt communication helps us manage our schedule and better serve all clients. Thank you for your consideration. Below is more detailed info.
Large Blocks or Mini Sessions
If you book a large block of time (over one hour) or mini sessions (one hour or more) and need to cancel or release part of it, we require at least 7 days notice. Please note:
- If dropping time, you must keep either the original start or end time.
- We cannot accommodate changes that drop time from both ends of the session.
- We kindly ask that you shift your clients, if necessary, to create a continuous time block that can be offered to someone else.
- If you cancel with less than 7 days notice, you will be responsible for the full session fee in order to rebook.
- Thank you for understanding and helping us manage the schedule fairly for all visitors.
Single Hour/30 min Sessions
We require a minimum of 72 hours notice to cancel.
- If you cancel with less than 72 hours notice, you are responsible for the entire session fee before you can rebook.
- We strongly encourage giving as much notice as possible.
Private Bookings
If you reserve the entire property for a private event, we require 14 days notice to cancel otherwise you are responsible for the entire booking fee.
CHANGES IN RESERVATION:
We can no longer accept changes to reservations within the cancellation window. If you need to drop time or drop from minis to a single session, you must do so before the cancellation cut off for your specific session type. After the cancellation window, you would be responsible for the original booking time and session type. We will gladly check the schedule if you need to add time, but due to holding spaces that others could use, we can no longer accommodate drops in time or session type after the cancellation cut off.
Weather Note:
If you're considering canceling due to overcast skies, please check the forecast in advance—standard cancellation rules still apply.
- However, cancellations due to rain or high winds will not incur a penalty. A decision will be made the day of, within a 4 hour window of session time to allow for changing weather.
NO-SHOWS
Because we do not take deposits, no-shows will be required to pay the full session fee in order to rebook. We deeply appreciate your support and truly take no joy in charging for unused time. Please help us avoid this by sending a quick message if you need to cancel within the cancellation window.
Your support and understanding are greatly appreciated!