Cancellation/No-Show Policy

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CANCELLATIONS: We kindly ask that you provide as much notice as possible when canceling a session. Please do not wait for us to reach out to confirm your session time before informing us of a cancellation or schedule change. Prompt communication helps us manage our schedule and better serve all clients. Thank you for your consideration. Below is more detailed info. 

Large Blocks or Private Bookings
If you book a large block of time (2+ hours) and need to cancel or release part of it, we require at least 7 days notice. Please note:

• If dropping time, you must keep either the original start or end time.
• We cannot accommodate changes that drop time from both ends of the session.
• We kindly ask that you shift your clients, if necessary, to create a continuous time block that can be offered to someone else. 
• If you cancel with less than 7 days notice, you will be responsible for paying 50% of your session fee before rebooking.
• Thank you for understanding and helping us manage the schedule fairly for all visitors. 

Single Hour Sessions
We require a minimum of 48 hours notice to cancel. 

• If you cancel with less than 48 hours notice, a 50% session fee will be required to rebook.
• We strongly encourage giving as much notice as possible.

Weather Note:
If you're considering canceling due to overcast skies, please check the forecast in advance—standard cancellation rules still apply.

• However, cancellations due to rain or high winds will not incur a penalty.

NO-SHOWS
Because we do not take deposits, no-shows will be required to pay the full session fee before rebooking. We deeply appreciate your support and truly take no joy in charging for unused time. Please help us avoid this by sending a quick message if you need to cancel.